Frequently Asked Questions
Everything you need to know about our sweet creations and delivery.
What is the shelf life of your cakepops?
Our cakepops stay fresh for up to 10 days when kept at room temperature, or up to 3 weeks if refrigerated in an airtight container.
How do you ensure cakepops don't break during shipping?
We use custom-engineered protective packaging and thermal insulation to ensure your treats arrive in perfect, gift-ready condition.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of gluten-free and vegan flavors. Please check our 'Special Dietary' collection for current availability.
Can I place a custom order for an event?
Absolutely! We specialize in custom colors and themes for weddings, birthdays, and corporate events. Please contact us at least 14 days in advance.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged, please contact us within 24 hours for a replacement or refund.
When will my order ship?
Orders are typically processed within 2-3 business days. We ship via expedited mail to minimize time in transit and ensure maximum freshness.